5 Tips for Receiving Better Online Reviews: Is your business hurting for more online reviews? Online reviews are one of the most common ways that customers communicate their experiences with businesses to others who may be interested in potentially being a customer of that business. This can be a valuable tool for businesses to leverage in order to generate social proof that easily translates into dollars. But if you’re struggling to bring in those positive reviews, then you need to consider these easy tips for receiving better online reviews.
First things first, if you want to have more online reviews and more positive ones at that then you can’t overlook good old-fashioned customer service.
Online reputation management tools are great and they can help you a lot, but tools will only help the user who knows how to leverage it. By providing stellar customer service with every interaction that you have, your customers will feel good about recommending your products and services to others.
Do you want more customers to leave more online reviews? Then you’re going to need to ask customers to leave more online reviews! They won’t read your mind.
The best way to make sure that you ask each and every customer to leave you an online review is to make it as easy as possible for you and them. We’ve found that if a repetitive task (like asking for reviews) adds value to your business, (they do) then you want to find a way to automate the process!
How? Use brainer. Every time that your cashier closes out a transaction, an automated message will be sent to your customers asking them to leave a review on their preferred review platform! They can even post directly from the message!
One thing that you don’t want to do as a business owner is to ask a customer to do you a favor such as leaving a shining review on Yelp when they are clearly not having a great customer experience.
This goes hand in hand with providing a great customer experience in the first place, but try to be mindful of when a customer is not enjoying the service and try to make the situation right before they get the chance to leave you a negative online review.
Don’t you just wish that you could filter out bad reviews from the good ones? Well, what if we told you that you can? With brainer, you will be notified of negative reviews before they post so that you have the option to be proactive in improving the customer experience. Because the second chances are important!
Did you know that customers are the most likely to leave online reviews within the 5-minute window following their experience? That’s because customers are still riding the feel-good wave that comes with purchasing something that you really wanted!
You can use this to your advantage by encouraging customers to leave you reviews within this window while it’s fresh in their mind!