Asking a customer to leave you a review after completing a transaction can be an awkward thing at first. Especially if you haven’t been doing it for a long time. Sure, you could ask all of your employees to ask customers to leave a review or to answer survey questions as many fast-food restaurants do. But does that really work? What if they leave you a negative review and you feel like you just shot yourself in the foot by asking? At brainer, we’ve devised the perfect way for businesses to ask customers for more online reviews in a way that will not only boost the number of your reviews but in a way that will also boost the quality of reviews that your customers leave. Here’s how.
When it comes to finding a satisfied customer that is happy enough to leave you a stellar online review, there’s a limited window of time to capitalize on their buyer’s high. You want to ask a customer to leave you an online review within the first few minutes following their transaction. The best way to do this is to either ask customers to leave you an online review when you hand them their receipt (or email it to them), but that’s pretty hit or miss. So, what else could you do to make sure that they leave an online review after they check out?
Well, the answer to that is to make leaving a review feel quick and easy. Customers are doing you a favor by leaving you an online review. You want to make sure that you make it as easy as possible for them to leave a review. In fact, the less that a customer needs to do, the better. There is less room for customers to make errors or get frustrated with how long it’s taking to leave a review and simply giving up.
Receiving online reviews is something of a gamble. On one hand, a customer that leaves an online review with 4 or 5 stars can boost your business. It makes you look great and other customers love to see it.
On the other hand, receiving an online review from an unhappy customer that is between 3 stars and 1 star reviews (and the oh, so dreaded “if I could leave 0 stars I would” stars) can tank your online presence.
Giving your customers a way to vent before they leave bad online reviews can make a world of difference.
So, the million-dollar question is, how do you combine all of these steps together? How do you give customers a quick and easy way to leave a review within five minutes of their purchase while weeding out the negative comments?
The answer is brainer. With our online review management tool, you will be able to automate the online review process! The process is simple.
Customers check out and instantly receive a text or email asking them to type out a review. That review then gets posted directly to Yelp, Google, and Facebook. But not before we give you the opportunity to rectify negative experiences with customers.
Start taking back control of your online reviews with brainer. Sign up for your free trial today.