Every business wants to get positive online reviews. If you’re running a small business, the idea of getting a bunch of five-star reviews on Google, Facebook, or Yelp can seem like an impossible dream. But it’s not! The first step is to understand what makes customers happy. Then, use that knowledge to make sure you’re delivering great service and providing helpful information that people will want to share with others. This blog will walk you through how to get positive online business reviews. Read on to see how!
Superb Customer Service
You don’t necessarily have to be a big company to get great customer service. Small businesses can do it, too, as long as they put the time and effort into making sure customers are happy with their experience.
Do whatever it takes to make sure that your customers leave feeling like they’ve been taken care of from start to finish, even if that means going above and beyond what’s expected. Pay attention to what your customers are saying. It’s essential to listen carefully when someone has a complaint because they may not know exactly what they need or want, which is where you come in as the expert. You can use this feedback as an opportunity to improve things and develop new products/services that cater directly to each person’s needs.
Make It Easy For Customers To Leave Their Feedback
The best way to get positive reviews is to make it easy for customers to leave them. This means making sure that the review form is easy to find and clearly visible on your website. You should also include a link in all of your emails and newsletters so that customers can easily find it whenever they’re ready to leave feedback.
If you send out follow-up emails after every payment or shipment, you have another opportunity to ask for feedback right when it matters most, when their experience was at its best.
Many consumers expect the ability to rate and review products online through their mobile devices, especially when shopping at local stores or restaurants. Make it easy for them by providing an app-friendly experience that doesn’t require any extra steps, like having to fill in lengthy forms or log into separate websites. This is why it matters to get online reviews.
Offer Incentives To Get Positive Reviews
Offering incentives for customers to leave reviews is a tried-and-true method for getting more positive reviews. For example, if you’re a restaurant owner and you want more people leaving reviews on Google My Business, offer a discount or a coupon code for guests who leave reviews. This incentivizes customers to share their experiences with others in order to get the discount or coupon code.
Pay Attention To What Other Businesses Are Doing
If you’re looking for an example of how to get positive reviews on Yelp, take a look at what other businesses in your industry are doing. You don’t have to copy their approach exactly, but it’s smart to see what others are doing well before coming up with something on your own. For example, if most restaurants offer free cake or appetizers when you come in for dinner, consider offering something similar at your restaurant or spa. This will help differentiate you from other businesses in your area and give customers another reason to visit your business over one down the street.
You might be surprised how many people will leave a positive review for a business if they feel like they’re being rewarded for their loyalty, even if it’s just a free cup of coffee or a cookie.